Engagement Coach

About the role

Are you passionate about working with people, building relationships and helping others?
Do you have occupational experience in Residential Childcare and a passion for coaching, specifically within Apprenticeships?
Do you have a proven track record of achieving or exceeding targets in a demanding fast paced role and be able to work with a diverse group of learners?

Impact Futures UK and The Childcare Company have an exciting opportunity for a passionate individual to join our Quality team as a hybrid-based Engagement Coach.

This is a remote role with occasional travelling for meetings.

The Role
Through proactive community and stakeholder engagement, you will champion the values of Impact Futures and the Childcare Company services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of all learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our apprenticeship learning programmes. By forging robust partnerships with external and internal stakeholders, ensuring adherence to Quality standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving retention and positive learner outcomes.

The role will involve:

  • Responding promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners
  • Developing and implementing learner engagement strategies that encourage active participation, attendance, and commitment to learning programmes
  • Collecting feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience
  • Delivering group Stay on Track sessions to keep learners motivated and engaged


You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The benefits

By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!

About you

You will:

  • A proven track record of achieving or exceeding targets in a demanding fast paced role and be able to work with a diverse group of learners
  • Maths, English and ICT GCSE Grade C or above / Functional Skills Level 2
  • Occupational background in Residential Childcare and Customer Service mindset
  • Empathic and sensitive to the needs of all learners
  • Assessor Award CAVA or TAQA Level 3, A1, D32/33 or equivalent and Teaching Qualification, PTLLS or equivalent - Desirable
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About us

The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.

In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2022.

By joining our team, you’ll become part of our LIFE Culture:


We stand by our employees and trust in your knowledge and experience to help us grow and evolve.


We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.


Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?


You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.

Working with Impact Futures

Apply now and make your impact

To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.

General Vacancy Form

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Job offers are subject to a satisfactory DBS check.