Level 5 Operations or Departmental Manager

Leadership and management training for operational and departmental managers

Operations or departmental manager apprenticeship standard

This level 5 apprenticeship training programme develops the management skills which improve business productivity and profitability.

It is suitable for junior managers looking to gain an understanding of management practices and techniques, but is also beneficial as refresher training for experienced managers.

Once completed, you can become an associate or member of the Institute of Leadership and Management or Chartered Management Institute.

Bespoke versions available for healthcare and childcare organisations

Our sector experts have developed bespoke versions of this apprenticeship standard to develop effective managers in healthcare and childcare settings, prioritising regulatory objectives and improving efficiencies.

Your apprenticeship journey

Months 1 to 8

Learning Foundations & Personal Development
Operational Planning & Management
Managing Teams
Project Planning

Months 9 to 15

Communication Skills
Business Planning
Financial Practices
Decision Making & Problem Solving

Months 16 to 21

Review - Leading & Managing People & Communication
Review - Operational & Project Management & Finance
Review - Self Awareness, Managing Self & Decision Making
Preparation for your End Point Assessment (EPA)

Things to consider

Entry requirements

You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.

In addition, you must be able to commit to the full length of the programme and be able to meet the programme modules through your job role.

If you do not have a level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.

How will you learn?

Over the duration of 21 months, you will receive a combination of face-to-face and online training and support.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

We ensure that you stay on track to complete your programme on time by managing your progress through our state-of-the-art e-portfolio system, Smart Assessor.

At the end of your programme, your learnt knowledge, skills and behaviours will be assessed by an independent assessor in your end-point assessment (EPA).

Off-the-job training

As part of the apprenticeship, alongside your job role, a minimum of 6 hours per week of your time in work must be dedicated to improving new skills, knowledge and behaviours.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

This can be any time devoted to learning and improving new skills without interruption.


Make an impact

We’re all about making an impact, be that individuals making an impact through their day-to-day work, or by organisations making their impact on our economy.

As a national training provider, we make this impact throughout the UK, with expertise in childcare, healthcare, business, and IT and digital skills. 

For further information, complete the form below, call us on 01753 596 004, or email us.

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