Level 3 Healthcare Administrator

Level 3 Business Administrator

Business administrator apprenticeship standard

This level 3 apprenticeship training programme enhances your knowledge, skills and behaviours in order to develop you within your role in a healthcare setting, in an energetic and positive way.

You will be a part of a fully-developed business administration team, who are ready and able to manage and support your setting, patients and their families with professionalism and confidence.

As part of this apprenticeship, you will choose your expert pathway, developing your specialist skills.

Your apprenticeship journey

Months 1 to 4

Introduction and understanding the organisation
Relevant regulation

Months 5 to 11

Business fundamentals and processes
Environmental factors and technology
Decision-making and document production
Interpersonal skills

Months 12 to 18

CQC management and accountability
Communication and quality
Planning and organisation
Preparation for your End Point Assessment (EPA)

Develop your expert skills

As part of this programme, we guide you on an expert pathway relevant to your job role. We offer the following pathways


Medical administration

Child data administration

Office management

Child data administration

Project management

Things to consider

Entry requirements

You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.

In addition, you must be able to commit to the full length of the programme and be able to meet the programme modules through your job role.

If you do not have a level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.

How will you learn?

Over the duration of 18 months, you will receive a combination of face-to-face and online training and support.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

We ensure that you stay on track to complete your programme on time by managing your progress through our state-of-the-art e-portfolio system, Smart Assessor.

At the end of your programme, your learnt knowledge, skills and behaviours will be assessed by an independent assessor in your end-point assessment (EPA).

Off-the-job training

As part of the apprenticeship, alongside your job role, a minimum of 6 hours per week of your time in work must be dedicated to improving new skills, knowledge and behaviours.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

This can be any time devoted to learning and improving new skills without interruption.

Make an impact

We’re all about making an impact, be that individuals making an impact through their day-to-day work, or by organisations making their impact on our economy.

As a national training provider, we make this impact throughout the UK, with expertise in childcare, healthcare, clinical and business skills apprenticeships.

For more information, complete the form below, call us on 01753 596 004, or email us.

Level 3 Healthcare Administrator