About the role
Are you passionate about data processing, compliance checks and providing support?
Do you have strong attention to detail and good knowledge of Excel sheets?
Impact Futures and The Childcare Company have an exciting opportunity for a professional individual to join our Quality team as a hybrid-based End Point Assessment Assistant. This department is a small but vital part of the company and is continuing to grow.
Please note: This will be a hybrid role and you be will required to travel to either of our offices for occasional meetings and company events.
The Role
In this customer facing role you will support the coordination and administration of EPA assessment bookings, reminding learners of planned assessments, liaising with learners and employers to rebook cancelled or failed assessments, monitoring results and maintaining the online e-portfolio system with relevant data. You will be working with the wider EPA team to deal with learner and internal staff queries, monitor data, schedule assessments with the End Point Assessment Organisations, reporting results and claiming assessment outcomes in line with service level agreements (SLA’s).
The role will involve:
- Ensuring all learner information is processed on the internal e-portfolio system and EPAO platforms according to the team SLA’s
- Maintaining accurate learner and employer information on the end point assessment organisation platform and update as required
- Compliance checking and uploading all gateway documentation onto the platform
- Act as a point of contact for the team, according to the planned schedule, to include contacting and liaising with learners/internal staff, email management to answer queries, respond to questions and escalate matters to the appropriate individual as required and make and answer phone calls
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
The benefits
By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!
About you
You will:
- Maths and English GCSE, grade D or above
- Exceptional attention to detail and Microsoft Office user, with Excel skills
- Ability to use problem-solving, solution driven and analytical skills and techniques and willingness to learn and adapt to new processes
- Desirable - Business admin qualification
- Desirable - Experience of EPAO and Aptem (e-portfolio) systems, awareness of or willingness to learn about Ofsted, Accountability framework and ESFA funding rules and an understanding of, and knowledge of the apprenticeship market or experience of working with external bodies such as external quality assurance bodies
About us
The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.
In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2025.
By joining our team, you’ll become part of our LIFE Culture:
Loyal
We stand by our employees and trust in your knowledge and experience to help us grow and evolve.
Innovative
We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.
Fun
Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?
Experts
You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.
Working with Impact Futures
Imelda Jones
Cameron Bower
Helen Eveleigh
Apply now and make your impact
To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.
Both the Impact Futures and The Childcare Company brands are used interchangeably for both Impact Futures Training Limited and The Child Care Company (Old Windsor) Limited.