About the role
Does building rapport with people comes naturally and easy for you?
Do you have a passion for finding solutions and achieving targets?
Impact Futures and The Childcare Company have a new exciting opportunity to join our Relationships team as Client Relationship Executive.
This is an office based position in Birmingham and may require some travel. Candidates must have access to a vehicle and a clean driving licence.
The Role
As a Client Relationship Executive you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing an outstanding customer service that will support you to excel.
This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition and the marketing strategies adopted by the business.
The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The role will involve:
- Being responsible for providing an exceptional customer experience to a high volume of small-sized accounts. You will be the main point of contact for your portfolio of client’s
- Planning and providing quarterly learner progression reports (submission dates in accordance to timetable), clearly identifying areas for attention and other key information
- Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the immediate attention of your line manager. You will attend performance meetings, appraisals and any mandatory meetings as requested
- Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards. Taking full ownership for your own CPD
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
The benefits
By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!
About you
You will:
- Successful and proven background in relationship building, ideally with some sales and/or account management experience
- Exceptional communication skills
- Organised, proactive, driven and solution focused
- Overall sound educational background
- Must have full access to a vehicle and a clean full UK driving licence
About us
The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.
In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2022.
By joining our team, you’ll become part of our LIFE Culture:
Loyal
We stand by our employees and trust in your knowledge and experience to help us grow and evolve.
Innovative
We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.
Fun
Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?
Experts
You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.
Working with Impact Futures
Imelda Jones
Cameron Bower
Helen Eveleigh
Apply now and make your impact
To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.
Both the Impact Futures and The Childcare Company brands are used interchangeably for both Impact Futures Training Limited and The Child Care Company (Old Windsor) Limited.