About the role
Are you a highly organised and hands-on Registration and Certifications Manager?
Do you have the ability to use problem-solving, solution driven and analytical skills and techniques?
Impact Futures and The Childcare Company have an exciting opportunity for a talented individual to join our Quality team as a hybrid-based Registration and Certifications Manager.
The role is home-based but will require occasional travel to our Head Office in Slough and Birmingham office for team meetings and company events.
The Role
As a Registration and Certifications Manager you will work in collaboration with both Quality and Operational colleagues to ensure the smooth running of the department to meet the organisational demands and mandatory requirements. You will line manage several individuals in the team inclusive of registration and certification officers and functional skills administrators. It is imperative that a can-do attitude in a hands-on management role is maintained, not only supporting the team but leading and striving for excellence in all you do.
The role will involve:
- Ensuring all learner registration and certification is processed on the internal e-portfolio system and Awarding Organisation platforms according to the team SLA’s
- Maintaining accurate learner and qualification information on the organisation online platform and Awarding Organisations systems, updating this as required
- Acting as a point of contact for the team, according to the planned schedule, to include contacting and liaising with learners/internal staff, email management to answer queries, respond to questions and escalate matters to the appropriate individual as required and make and answer phone calls
- Supporting, guiding and training internal stakeholders to ensure registration, certification and scheduling processes are followed, ensuring that all parties are kept up to date of any changes
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
The benefits
By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!
About you
You will:
- Maths & English GCSE, grade C or above
- Competent user of Microsoft Office applications (especially Outlook, Word, Teams and Excel)
- Ability to use problem-solving, solution driven and analytical skills and techniques
- Exceptional attention to detail and accuracy. High level of organisational skills and time management with the ability to work under pressure and meet deadlines
- Interpersonal skills – managing relationships at all levels internal and external to the organisation
About us
The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.
In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2022.
By joining our team, you’ll become part of our LIFE Culture:
Loyal
We stand by our employees and trust in your knowledge and experience to help us grow and evolve.
Innovative
We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.
Fun
Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?
Experts
You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.
Working with Impact Futures
Imelda Jones
Cameron Bower
Helen Eveleigh
Apply now and make your impact
To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.
Both the Impact Futures and The Childcare Company brands are used interchangeably for both Impact Futures Training Limited and The Child Care Company (Old Windsor) Limited.