Performance Improvement Lead

About the role

Are you a highly skilled Performance Improvement Lead within the apprenticeship sector?
Do you have a great attention to detail and a passion for analysing data and managing KPIs?

Impact Futures and The Childcare Company have a brand-new opportunity for an enthusiastic individual to join our business as Performance Improvement Lead.

The Role

As part of the Operations management team, you will work with the Operations and Partnerships Teams to ensure we have up to date performance data for use internally and also for our external stakeholders and customers. The role will provide the Operations Director and wider operations team with monthly performance planning data and management information trends (KPIs) and also spearhead the performance relationship with external stakeholders.

The role will involve:

  • Working with the Operations Director to produce performance analysis monthly comparisons, variances and trends for the core KPIs across the business
  • Working with the Operations Director to review all exceptions in the data and identify priority areas to support the Operations Performance Managers (OPMs) and Development Coaches (DCs) understand their own data
  • Work with MI colleagues to further develop the MI processes and the use of Power BI and ensure this flows into the monthly performance data correctly. Use KPIs reports and data extractions to support the progress of the operations teams
  • - Attend core client meetings from time to time to provide confidence and clarity on management information and operational delivery data


You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The benefits

By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!

About you

You will:

  • Strong leadership skills and experience, including commercial awareness and performance management
  • Proven experience of excellent people management and performance management skills with the ability to inspire and develop strong relationships
  • Strong data and analytical skills
  • Experience of working with ESFA, funding rules and audit requirements
  • Experience of Ofsted inspection including SAR and action planning against a QIP
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About us

The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.

In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2022.

By joining our team, you’ll become part of our LIFE Culture:


We stand by our employees and trust in your knowledge and experience to help us grow and evolve.


We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.


Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?


You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.

Working with Impact Futures

Apply now and make your impact

To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.

General Vacancy Form

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