Operations Performance Manager

Do you have in-depth expertise within the apprenticeship sector?
Are you a leader? Do you love helping people become the best versions of themselves?

Impact Futures UK and The Childcare Company have a brand-new opportunity for an enthusiastic individual to join our business as an Operations Performance Manager.

The Role

As part of the Operations management team, you will have operational oversight of the sectors we work within, with responsibility of the management and planning of the sector to help reach our business objectives. You will contribute to the governance requirements and support the SLT in setting the business direction. The focus of the role is the strategic leadership, direction and management of the operational processes, functions, and performance across our sector.

The role will involve:

  • Taking full responsibility in managing, supervising, monitoring and supporting a team of Development Coaches in their delivery of a positive learning journey by motivating, engaging and fully supporting them to achieve their expected key performance indicators
  • Carrying out 121s with each Development Coach that is supportive, motivating and empowers them to deliver a positive learning journey to their learners whilst meeting the company’s policies and procedures as well as being in line with Ofsted, ESFA and the Awarding Organisation
  • Driving efficiencies in the maintenance of existing contracts and support the business development function through driving business leads and identifying opportunities for growth and development
  • Supporting the development of innovative approaches that set us apart from our competitors, leading to continuous improvement and enabling growth targets to be met


You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The benefits

By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!

About you

You will:

  • Strong leadership skills and experience, including the management of change, risk management, commercial awareness, and performance management
  • Track record of leading operational strategies
  • Proven experience of excellent people management and performance management skills with the ability to inspire and develop strong relationships
  • Strong data and analytical skills - Proven experience of managing a team towards the achievement of set targets
  • Experience of working with ESFA, funding rules and audit requirements
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About us

The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.

In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2022.

By joining our team, you’ll become part of our LIFE Culture:


We stand by our employees and trust in your knowledge and experience to help us grow and evolve.


We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.


Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?


You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.

Working with Impact Futures

Apply now and make your impact

To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.

General Vacancy Form

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Job offers are subject to a satisfactory DBS check.