Client Relationship Manager

About the role

Are you an experienced Account / Relationship Manager within the apprenticeship sector?
Do you have a passion for finding solutions and developing partnerships?

Impact Futures and The Childcare Company have an exciting opportunity for you to join our Commercial team as Client Relationship Manager.

This is a field-based role, it will require national travel to strategically deliver the level of service required for our largest clients. You must have full access to a vehicle and a clean driving licence.

The Role
As a highly experienced account/relationship manager in the apprenticeship sector, you will have a natural flare for developing partnerships, meeting high expectations and identifying opportunity for growth. You will use your own initiative and a proactive approach to embedding our full portfolio across the clients you work with.

This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as an extension to your client’s business, this requires a strong presence built upon solid foundations of trust, underpinned by your sector knowledge and the strategies you will influence, develop and implement.

The role demands a candidate who is highly ambitious, solution focussed, who can collaborate with internal and external stakeholders at all levels and who has a proven track record of working within a fast-paced environment whilst setting and achieving high results.

The role will involve:

  • Being responsible for managing and developing a portfolio of medium-sized accounts. Success will be measured by growth (revenue) and the integration of new concepts and initiatives by you, embedding our full portfolio across each client’s business
  • Having a clear and precise TNA for each client; underpinning the delivery of your account strategy, including effective marketing and activity campaigns aligned to the client’s business plan/strategy and delivered within budget
  • Conducting monthly F2F employer review meeting, complete with agenda, meeting pack and detailed follow up minutes and actions (shared within 48hrs of meeting)
  • Maintaining a strong commercial awareness of the training and education sector, including funding streams, apprenticeship standards and governing bodies (Ofsted, ESFA etc), taking full ownership for your own CPD


You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The benefits

By joining The Childcare Company and Impact Futures, you'll gain access to a variety of workplace benefits, which align closely to our LIFE values. You'll be entitled to benefits such as birthday holidays, flexible working, away days and much more. Click below to read more!

About you

You will:

  • Successful and proven background in relationship/account management within the apprenticeship sector, with a solid history of meeting and exceeding high value targets
  • Experience of developing and presenting solutions made bespoke to a client’s needs through a consultative approach
  • A proven background in generating business via a variety of proactive, innovative methods inclusive of networking and leveraging and extending existing networks
  • Exceptional communication skills and a good IT (including all Microsoft packages)
  • Must have full access to a vehicle and a clean full UK driving licence
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About us

The Childcare Company and Impact Futures are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications across a broad range of sectors, and working with organisations across England to upskill staff.

In our daily mission to deliver outstanding learning and development to our national network of learners, and we’re on the lookout for passionate delivery staff to join our innovative teams and support us on our extraordinary growth mission in 2022.

By joining our team, you’ll become part of our LIFE Culture:


We stand by our employees and trust in your knowledge and experience to help us grow and evolve.


We don’t sit quiet if something isn’t working, and we don’t want you to either, operating an open door policy across the organisation to encourage innovation.


Work without fun, is no fun! We’re focussed on making our operational success a fun journey to be a part of. After all, we spend a significant amount of time at work, why would anybody want to make it drab?


You join our team as an expert, not just an employee. We know it takes an army of experts to deliver high quality, national training, and are invested in your development and growth.

Working with Impact Futures

Apply now and make your impact

To apply for this vacancy, complete the form below. Alternatively, for a confidential chat about this role, please contact our Recruitment team, by calling 01753 596 004 or by email.

General Vacancy Form

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Job offers are subject to a satisfactory DBS check.