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TQUK Level 2 Certificate in Principles of Customer Service

Qualification overview

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

What will you learn?

This qualification is ideal for anyone who is currently working in a customer-facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Customer service and delivery

Understanding customers

Employer organisations

Communicating with customers

How to handle customer information

Resolving problems and challenging customers

Customer relationships

Qualification structure

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a Personal Tutor and a Learner Support Advisor.

Funding is available for the full cost of this qualification if you are aged 19-23. If you are 24 and above and paid more than £17,374.50 per year, you would usually have to pay 50% of the qualification cost.

However, because we are committed to giving you the qualifications you need when you need them, we have decided as business to waive the 50% fee that you would usually pay.

This means there will be no cost to you or your employer regardless of your age.

Course length

3 months (can be completed sooner)

Delivery method

Fully online

Support function

Virtual tutors

Fully funded

Placements available

The benefits

Choose when and where you study

This course is delivered via distance learning, which gives you the flexibility to choose when and where you study.

Gain a nationally recognised qualification

Upon successful completion of this course, you will have earned a nationally recognised qualification, opening different doors for your future.

Develop your career pathway

By completing this qualification, you can put your certificate towards establishing a long-standing career pathway within the business sector.

 

Make an impact

We’re all about making an impact, be that individuals making an impact through their day-to-day work, or by organisations making their impact on our economy.

As a national training provider, we make this impact throughout the UK, with expertise in childcare, healthcare, business, and IT and digital skills.

To enrol, complete the form below, call us on 01753 596 004, or email us.

TQUK Level 2 Certificate in Principles of Customer Service
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